PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE ACCESSING, USING, OR INTERACTING WITH ANY PRODUCT, SERVICE, OR FEATURE PROVIDED THROUGH OUR WEBSITE OR AFFILIATED SERVICES.

1. OVERVIEW
Panama City Dolphin Seafari Tours (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our services, you consent to the data practices described in this Policy and agree to comply with the accompanying Terms of Service. This Policy applies regardless of the means of access (e.g., web browser, mobile application, API integration).

2. POLICY MODIFICATIONS
We reserve the right to modify this Policy at any time, with changes effective immediately upon posting. The updated date will appear at the top of this Policy. You are encouraged to review this Policy periodically for updates. Continued use of our services after a revision constitutes your acceptance of the updated terms.

3. DATA COLLECTION
3.1. Eligibility and Age Restrictions
Our services are not intended for children under the age of 18. By using our services, you confirm that you are at least 18 years of age.

3.2. Information You Provide
We collect personal information voluntarily submitted by you, including but not limited to:

* Name, email address, phone number
* Billing and payment details
* Booking information and preferences
* Communications and inquiries

3.3. Information from Third Parties
We may obtain information from third-party platforms (e.g., Facebook, Google) when you interact or authenticate through such services. This may include your name, email, public profile, and friend list, subject to your privacy settings on those platforms.

3.4. Automatically Collected Data
We automatically collect certain information, such as:

* IP address and device identifiers
* Browser type and version
* Operating system
* Pages viewed and access timestamps
* Referring URLs and search terms

3.5. Cookies and Tracking Technologies
We use cookies, pixels, tags, beacons, and similar technologies to collect information about your usage, tailor experiences, and enhance performance. You may manage cookie preferences via browser settings, but disabling cookies may affect site functionality.

3.6. Analytics and Advertising
We employ analytics providers such as Google Analytics and Facebook Pixel. These services may collect data about your online behavior across platforms and time for performance optimization and advertising. For opt-out options and further information, visit:

* Google: [https://www.google.com/policies/privacy/](https://www.google.com/policies/privacy/)
* Facebook: [https://www.facebook.com/about/privacy/](https://www.facebook.com/about/privacy/)

4. DATA USE
We may use your personal data for:

* Processing bookings and transactions
* Delivering services and customer support
* Analyzing service usage and improving features
* Sending updates, confirmations, and promotional materials
* Complying with legal obligations
* Preventing fraud and enforcing terms

5. DATA SHARING AND DISCLOSURE
5.1. Third-Party Vendors
We may share your data with service providers who assist in operations (e.g., payment processors, email vendors, hosting companies). These parties are contractually obligated to protect your data.

5.2. Affiliates and Partners
We may share data with trusted affiliates for joint marketing or operational purposes. Such entities must maintain strict confidentiality standards.

5.3. Legal Disclosures
We may disclose your information as required by law, legal process, or in good faith to:

* Comply with legal obligations
* Protect rights, property, or safety
* Prevent or investigate wrongdoing

5.4. Business Transfers
In case of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. We will notify you of any such change in ownership.

6. INTERNATIONAL DATA TRANSFER
Your data may be processed or stored outside of your jurisdiction. We implement appropriate safeguards to ensure compliance with applicable data protection laws, including Standard Contractual Clauses where required.

7. DATA SECURITY
We implement commercially reasonable technical, administrative, and physical safeguards to protect your data. However, no system is impenetrable. You are responsible for maintaining confidentiality of your access credentials.

8. DATA RETENTION
We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required by law. Data may be retained for auditing, legal, or legitimate business interests.

9. YOUR RIGHTS
You have the following rights, subject to applicable law:

* Access: Request a copy of your personal data
* Rectification: Request correction of inaccurate data
* Erasure: Request deletion of your data (“right to be forgotten”)
* Restriction: Request limitation of data processing
* Objection: Object to data processing for direct marketing
* Portability: Request transfer of your data to another provider

You may exercise these rights by contacting us at [snorkelshellisland@gmail.com](mailto:snorkelshellisland@gmail.com). We may request verification of your identity before processing your request.

10. MARKETING AND COMMUNICATIONS
You may opt out of promotional communications at any time by clicking “unsubscribe” in emails or contacting us directly. Transactional and essential service-related communications will continue regardless of opt-out preferences.

11. THIRD-PARTY LINKS
Our website may contain links to external sites not controlled by us. We are not responsible for the privacy practices or content of such third-party websites. Please review their respective privacy policies.

12. CHILDREN’S PRIVACY
We do not knowingly collect information from individuals under 18 years of age. If we learn that personal information from a minor has been collected without verification of parental consent, we will delete it.

13. COMPLAINTS
We are committed to resolving privacy-related concerns. To raise a complaint, contact us at [snorkelshellisland@gmail.com](mailto:snorkelshellisland@gmail.com). You also have the right to contact your local data protection authority.

14. CHARGEBACKS AND PAYMENT DISPUTES
By making a payment through our services, you agree not to initiate chargebacks or payment disputes without first attempting to resolve the issue directly with us. Unauthorized chargebacks will be considered a breach of this Policy and may result in immediate termination of services and/or legal action. If you believe a transaction is incorrect or fraudulent, please contact us at [snorkelshellisland@gmail.com](mailto:snorkelshellisland@gmail.com) so we can promptly address your concern.

15. CONTACT INFORMATION
Panama City Dolphin Seafari Tours
Panama City, FL, USA
Email: [snorkelshellisland@gmail.com](mailto:snorkelshellisland@gmail.com)

This Policy is governed by and construed in accordance with the laws of the United States. By using our services, you consent to the terms of this Privacy Policy.

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If you are an EU or UK resident, you may have additional rights under the GDPR or UK GDPR. Please contact us for GDPR-specific inquiries.

Terms and Conditions for Panama City Dolphin Seafari Tours

Last Updated: August 4, 2025

PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY BEFORE USING OUR WEBSITE, BOOKING A TOUR, OR ENGAGING WITH OUR SERVICES.

By accessing or using any services provided by Panama City Dolphin Seafari Tours (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. Services Overview

Our services include guided dolphin tours, snorkeling excursions, and other maritime experiences based in Panama City Beach, Florida. All services are subject to availability and are provided at our sole discretion.

2. User Eligibility

You must be at least 18 years old to make a booking or otherwise use our services. By using our services, you confirm that you meet this requirement and are legally competent to enter into binding agreements.

3. Bookings and Payment

3.1. Reservation Requirement

A valid credit or debit card is required to confirm your booking. A deposit may be charged at the time of booking, with the remaining balance due on the day of your scheduled tour.

3.2. Separate Payments

We allow for individual party members to pay separately. All payments must be received prior to departure.

3.3. Accepted Payment Methods

We accept major credit and debit cards. Cash payments may be accepted on-site but must be arranged in advance.

3.4. Chargebacks and Disputes

You agree not to initiate a chargeback without first contacting us to resolve the issue. Unauthorized chargebacks are considered a breach of these Terms and may result in service denial and/or legal action.

4. Cancellations and Refunds

4.1. Customer Cancellations

Cancellations made at least 24 hours in advance are eligible for a full refund. Cancellations within 24 hours of the scheduled tour, or no-shows, may result in forfeiture of your deposit or full charge.

4.2. Weather Cancellations

Tours may be canceled at our discretion due to inclement weather or unsafe marine conditions. In such cases, guests will be offered a reschedule or full refund of any paid amount.

4.3. Operator Cancellations

In rare cases, we may cancel a tour for operational or safety reasons. We will attempt to notify you as early as possible and provide a refund or alternative booking.

5. Guest Responsibilities

You are responsible for:

Arriving on time at the designated meeting point
Following all safety guidelines and captain’s instructions
Disclosing any relevant medical conditions
Supervising children at all times

Failure to comply may result in your removal from the tour without refund.

6. Assumption of Risk

Participation in water-based activities involves inherent risks, including but not limited to injury, drowning, or marine life interaction. By booking a tour, you voluntarily assume all risks and release the Company, its employees, and affiliates from liability for any personal injury, property damage, or loss.

7. Intellectual Property

All content on our website (text, graphics, logos, videos, and images) is the property of Panama City Dolphin Seafari Tours and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Panama City Dolphin Seafari Tours shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our services. Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Panama City Dolphin Seafari Tours, its officers, employees, contractors, and agents from any claims, damages, losses, or liabilities resulting from your violation of these Terms or any applicable laws.

10. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Bay County, Florida, for the resolution of any dispute.

11. Force Majeure

We are not responsible for delays or cancellations resulting from acts of God, natural disasters, pandemics, labor strikes, government orders, or other events beyond our control.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on our website with the revised date. Continued use of our services after changes constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms constitute the entire agreement between you and Panama City Dolphin Seafari Tours regarding the use of our services and supersede any prior or contemporaneous communications.

15. Contact Us

If you have questions about these Terms, please contact us:

Email: snorkelshellisland@gmail.com
Panama City Dolphin Seafari Tours
Panama City, FL, USA

Privacy Policy